Help & support, whenever you need it.
Already a Nifty Websites Australia client? Raise a support ticket through your Partner Portal and our team will take care of it — website changes, hosting, email, billing and more, all tracked in one place.
Support in three simple steps.
All support requests are managed through your Niftyhub.ai Partner Portal, so nothing gets lost in an inbox.
Log in to your Partner Portal
Head to your Niftyhub.ai Partner Portal and sign in with the account details we set up for you.
Submit your ticket
Tell us what you need — a change, a fix, a question. Add any details, links or screenshots so we can action it quickly.
We handle it & keep you posted
Your request is logged, assigned and tracked. You will see updates and replies right inside the portal until it is resolved.
Here to keep your website running beautifully.
Not sure which category your request fits? Just raise a ticket and we will point it to the right place.
Website changes & updates
Text edits, new pages, images, sections or tweaks to your live website.
Hosting, domains & SSL
Anything to do with your hosting, domain name, DNS, SSL or site uptime.
Business email
Help with mailboxes, email setup, forwarding and delivery issues.
Billing & invoices
Questions about your invoices, hosting renewal, Care Plan or payment details.
Something not working
Report a bug, a broken form, a display issue or a site that is down.
SEO & Care Plan requests
Requests that fall under your Care Plan — ongoing edits, SEO and improvements.
All support is handled in your Partner Portal.
Log a ticket, add details, and follow every reply and status update in one place. It is the fastest way to reach our team and the best way to keep a clear history of everything we have done for your website.
Clear, reliable support.
Fast response
We aim to respond to new tickets within one business day, Monday to Friday (AEST).
Care Plan priority
Care Plan clients get priority handling and included hours for ongoing changes and improvements.
Tracked & transparent
Every ticket is logged in your portal, so you always know its status and history.
Find what you need faster.
How to join the Nifty Hub ticketing system.
Our ticketing system runs through Nifty Hub and is exclusively for Nifty Websites Australia clients. Becoming a client is the first step — and once you are, your access is set up automatically.
Here’s how it works
- 1
Send us your details
Fill in the form with your contact details so we can set up your account.
- 2
You become a client
We get you onboarded. Ticketing access through Nifty Hub is included by default with every client.
- 3
You get your invite
Once you’re a client, you’re automatically sent an email request to join the Nifty Hub ticketing system and set up your login.
Good to know: by default, as soon as you become a client you’ll be emailed an invitation to join the Nifty Hub ticketing system — no extra steps needed.
Prefer to talk first? Call us on 1300 164 389.
Request your account
Send us your details and we’ll get you set up as a client, then invite you to the ticketing system.